If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer exchange and returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  • Reply to your order confirmation email to request which products you would like to return/exchange 
  • Include a note in your return parcel that states your full name, order number and email address 
  • Send all items back to us at:Botanical H2o - The BoutiqueShop 11-12 / 38 Mandurah TerraceMandurah, 6210, WA
  • You should always use a trackable shipping method, and communicate the tracking number to us once available.
  • Please note that the customer is liable for the return postage costs of items that were ordered incorrectly or for change of mind.
  • Upon us receiving the returned/exchanged item(s), we will process your return item(s), you will be liable for shipping cost of the replacement to be sent out. Alternatively, once received, we can provide a refund for the item(s) only (excluding all shipping costs).

 

Additional Information:

  • Return/exchange/refund process can take up to 15-days.
  • If your order is yet to be shipped and you would like to add items or switch out one of your items for another please contact us as soon as possible at admin@botanicalh2o.com.au or via our contact us page. We are able to edit your order prior to shipping and invoice for any price differences.
  • Please send photos of damaged items as soon as received so our team can assist you best.
  • Please make sure you order carefully as we are unable to cancel your order once paid for. 
  • If you have any further questions, please do not hesitate to email us at admin@botanicalh2o.com.au.

Ticket sales:

  • Tickets are non refundable unless transferred to another customer at least 48h prior the event.