Dispatch & Delivery

Please allow up to 5-7 business days for your order to be dispatched. Each piece of jewellery is handcrafted in our office to maintain our high standards of quality, while we are committed to processing your order as efficiently as possible. 

Shipping Insurance

If your parcel is lost or damaged during transit, we will replace your order at no additional cost. Once your parcel has been delivered and left in a safe place, it is no longer our responsibility.

Priority Packing Option

If you would like your order to be prioritised in our queue, you may select the "Prioritise My Order" option at checkout. Choosing this option will move your order to the front of our dispatch line, ensuring it is packed first. Please note, this prioritisation does not include express shipping.

Contact us

We’re here to support and guide you through your crystal journey. You are welcome to share your questions, comments and enquiries.

Reach out anytime at customerservice@botanicalh2o.com.au.