Our magickal boutique along the Mandurah foreshore offers a full in-store crystal jewellery experience from browsing our curated collection to getting your questions answered by our team. We stock high-quality jewellery, raw and tumbled crystals, cleansing tools and journals to support your spiritual journey. We also offer Permanent Jewellery appointments by booking, gift cards and gift-ready packaging available in-store.

Our in-store collection may differ from what's available online, as stock varies between the boutique and our online store. If you have your eye on a specific piece, we recommend placing an online order and selecting in-store pickup so it's waiting for you when you arrive.

Yes! Street parking is available along Mandurah Terrace and the surrounding streets, with additional parking options a short distance from the boutique.

Not at all! Walk-ins are always welcome. We're open Monday to Sunday, 9:30AM to 4:00PM. If you'd like to book a Permanent Jewellery appointment, you can do so here.

Yes! Select in-store pickup at checkout and your order will be ready within 3 business days. You'll receive an email when it's available, just make sure to collect within 5 business days of that email. Please note: this service is only available from our Mandurah boutique at Shop 12/38 Mandurah Terrace.

Sale items are final and cannot be returned or exchanged. Custom and personalised pieces, including engraved jewellery, are made just for you and cannot be returned. Items must be returned in their original, unworn condition. For online purchases, returns follow our online returns policy. We don't offer change-of-mind refunds, but we're happy to provide store credit where eligible.

First things first!

Book your appointment here

📍 Location:
Botanical H2o – The Boutique
Shop 12, 38 Mandurah Terrace
Mandurah WA 6210

Please arrive 5-10 minutes early

We offer a 30-day warranty on all permanent jewellery pieces and are able to replace at no cost your chain/jump ring if it has stretched or come apart if:

✔️ you are still in possession of the chain

✔️ it was not intentionally damaged / pulled

✔️ you can provide us the proof of purchase

✔️ you have followed the care instructions provided on the day and disclosed on our website

Outside of the 30-days warranty, there will be a $20 charge to replace a damaged jump ring or shorten your permanent jewellery piece

You will have to purchase a new chain if you need to lengthen your permanent bracelet/anklet.

If discolouration occurs within the 30-days warranty, your chain will be inspected by our jeweller to determine if the care instructions were followed thoroughly and if you will be eligible for an exchange / credit. 

Permanent Jewellery is not recommended for individuals who have a pacemaker because of the welding process.

If you are under 16, a parent or guardian must attend and sign the waiver on your behalf.

Yes! Our Permanent Jewellery is made using 14k Gold Filled and Solid Sterling Silver chains, meaning you can wear your bracelet or another soldered piece every day, even in water!

Visit our Jewellery Care Instructions

Getting permanent jewellery is painless because the process does not involve piercing or breaking the skin.

Permanent jewellery is created by measuring and soldering a chain directly to your chosen size.

It’s really easy! Just cut the chain at the jump ring and store it safely in a bag.

If you need it back, book a re-weld appointment with us and we’ll reattach your chain for you.

Yes! We have a selection of crystal pendants and charms at our boutique if you’d like to personalise your jewellery. These are waterproof too!

Yes. A $50 non-refundable deposit is required when booking. The remaining balance is paid in-store on the day.

Yes, appointments can be rescheduled up to 24 hours before your booking time. If you don’t attend or fail to reschedule within 24 hours, your $50 deposit will be forfeited.

Each appointment is 20 minutes. We allow a 5-minute grace period. After this, your appointment may need to be rescheduled, subject to availability.

Yes, but each person requires their own 20-minute appointment.

No, permanent jewellery does not need to be removed at airport security.

No. All permanent jewellery is custom-fit and non-refundable/non-exchangeable for change of mind.

Yes, we offer a 30-day warranty.

Replacement of the chain or jump ring at no cost if:

• 
  You still have the chain
  
• 
  It wasn’t intentionally damaged
  
• 
  Proof of purchase is provided
  
• 
  Care instructions were followed

A $20 fee applies for jump ring replacement or shortening after 30 days.

Please email customerservice@botanicalh2o.com.au