Dispatch & Delivery

Please allow up to 5-7 business days for your order to be dispatched. Each piece of jewellery is handcrafted in our office to maintain our high standards of quality, while we are committed to processing your order as efficiently as possible. 

Shipping Insurance

If your parcel is lost or damaged during transit, we will replace your order at no additional cost. Once your parcel has been delivered and left in a safe place, it is no longer our responsibility.

Priority Packing Option

If you would like your order to be prioritised in our queue, you may select the "Prioritise My Order" option at checkout. Choosing this option will move your order to the front of our dispatch line, ensuring it is packed first. Please note, this prioritisation does not include express shipping.

 

Returns and Refunds

Please refer to our Return Policy page for more details.

Discounted items are final sale and cannot be returned or exchanged.

Individual items within bundles cannot be returned or exchanged.

Customised items cannot be returned or exchanged.

Items must be returned in original product packaging. They must not have visible signs of wear or use.

All returns must be confirmed by our team before sending them to us. Please see return steps below.

If your order is missing or stolen after delivery, please contact us customerservice@botanicalh2o.com.au

Customers are responsible for verifying their postal addresses, especially when using third party payment providers at checkout. 

To initiate a return, complete the following steps:

Within 14 days of receiving your order, email us at customerservice@botanicalh2o.com.au

Once you receive confirmation that your return can be processed, include a note in your return parcel that states your full name, order number and email address.

We recommend using a trackable shipping method. Please communicate the tracking number to us once available.

Upon receiving the returned item(s), we will process your store credit.

Send items back to us at: Botanical H2O - The Boutique Shop 11/38 Mandurah Terrace Mandurah, 6210, WA

We do not accept returns in-store for all online purchases.

Additional information:

Customers are liable for return postage costs of items, except when faulty.

The return/exchange/refund process may take up to 14 days.

The shipping costs of the initial order are non-refundable.

We do not offer refunds for change of mind, we offer store credit for incorrect ordering and change of mind. See return policy above.

 

Faulty items

We aim to supply our customers with the highest quality pieces and products. Due to the handmade nature of most, we understand some faults may be out of your control. We offer a 30 day warranty period to ensure perfection for each piece.

If you received a product you believe is faulty, please send photos to customerservice@botanicalh2o.com.au as soon as possible.

You must initiate your return within the 30 day warranty period.

This warranty does not cover:

The loss of a product or part of a product

Failure on your part to follow provided care instructions

Chain or findings pulling/stretching

Chain breakage, unless caused by a manufacturing default

 

Wholesale opportunities

We welcome wholesale enquiries, and we endeavour to connect with retailers we align with. If our values are a match, find our wholesale enquiry form here.

 

Contact us

We’re here to support and guide you through your crystal journey. You are welcome to share your questions, comments and enquiries.

Reach out anytime at customerservice@botanicalh2o.com.au.