Returns and Refunds

We understand that sometimes things don’t go as expected. Below is all the information you need regarding our returns and refund process.

The Essentials

Sale items are final and cannot be returned or exchanged.

If you’re wanting to return part of a bundle, we’re sorry, but individual items can’t be returned or swapped out.

Custom-made/personalised pieces (including our Engravable pieces) are just for you, which means no returns or exchanges. 

Items need to be sent back in their original packaging and should look as fresh as when they arrived - no signs of wear, please.

Missing or stolen order? We’re here to help—reach out to us at customerservice@botanicalh2o.com.au.

P.S. Double-check your postal address when checking out, especially if you’re using third-party payment options like PayPal or Afterpay.

 

Additional Information

Customers are responsible for the return shipping costs, except in cases where the item is faulty.

The return and store credit process may take up to 14 days after we receive your items.

Shipping fees from the original order are non-refundable.

We do not offer refunds for change of mind. However, we are happy to provide store credit for incorrect ordering or if you change your mind.

For any further questions or assistance, please contact us at customerservice@botanicalh2o.com.au.