Navigating your concerns just got easier with our dedicated FAQs page. We've compiled answers to the most commonly asked questions about our products, services, and policies to provide you with instant clarity.
Previously, we measured from chain start to end, excluding fittings like clasps and jump rings. Recognizing this might not be precise, starting from 1st July 2022, we include the jump ring at one end and the clasp at the other in our measurements.
Our jump rings are becoming smaller, making it easier for you to swap crystals and pendants on our new 3.5mm rings. This adjustment facilitates easier layering and frequent changes to your necklace's design!
Our chains are handmade, so minor discrepancies might occur.
Starting 1st July '22, we're reducing the size of our jump rings!
Please keep in mind that every body is different and the below are for rough indication only. To measure: If you have already have a necklace that is the length you'd like, the answer is easy. Take that necklace, lay it straight and measure it with a ruler. Otherwise, drape a piece of string around your neck and pull it down to a point, the way it will hang with a pendant or crystal hanging from it.
The gold & rose gold are 14k gold electroplated & the silver is real silver electroplated.
All of Botanical H2o's jewellery is nickel free & comes with a protective coating over the gold, rose gold & silver to prolong the durability of the plating and to help keep them from tarnishing, this protective layer is susceptible to wear and tear so please follow our care instructions to maximize the life and quality of your jewellery.
To ensure the longevity of your jewellery, please do not:
- Wear your jewellery in the shower, in water (pool, bath or beach) or to the gym.
- Spray perfume or lotions directly on to them as the chemicals may react with the plating and cause it to wear off.
- Sleep in them
Excessive light, heat or moisture will deteriorate the quality of plating on the metal.
Tarnishing may naturally occur over time.
The wire is made from copper with a tarnish resistant coating and of great quality.
We do not recommend wearing your jewellery in the shower. Not only will it reduce the quality of the plating, some crystals can not get wet - for example Selenite, Malachite, Pyrite and as a general rule of thumb, any which finish in '-ite'!
14k Gold Vermeil and Sterling Silver. Refer to our size guide to check measurements.
Please email us at email@example.com regarding custom orders.
We hand pick every single one of our crystals. We have a local supplier (who is amazing). In the creation process I choose crystals that I feel a connection with because I know that I have been drawn to it for a reason and that it will find it's new owner through me. I sage/cleanse every single one of them when I get home so that they are pure and recharged - also because multiple people have picked them up & touched them and crystals retain that energy.
Something we always tell people is that the crystal will literally jump out at you, you will be drawn to it and feel deep inside that you NEED it. Listen to your intuition :)
We are always looking for new stockists that we vibe with! Please apply through our online form here if you think our brand values align.
All our discount codes have an expiry date that will be stated in the message or email you will receive when one has been issued for you. If you fail to claim the discount code or promotions within the given timeframe, we are not obliged to issue you with a new one.
All orders will be processed within 3-5 business days. Delivery will then take:
Express - from $14 (2-4 business days once dispatched - dispatch is up to 3 business days)
Standard - from $12 (3-10 business days once dispatched - dispatch is up to 3-5 business days)
Our shipping rates are calculated based on your estimated order weight.
Pricing varies depending on your country and delivery can take up to four weeks through Australia Post.
We will endeavour to get your order processed as quickly as we can however we can not be responsible for how long Australia Post takes to deliver your item.
If you choose to have any parcels from Botanical H2o delivered to your address and the parcel goes missing after delivery you will need to contact Australia Post directly and lodge a report with your local police office.
All orders will come with a tracking number.
Location: Botanical H2o The Boutique11/38 Mandurah Terrace, 6210 Mandurah.
The above is the ONLY location we will be able to fulfill your pick-up order from.
- Your order will be ready within 5 business days for pick-up
- You will receive an email when it is available in-store
- You must collect your order within 5 business days from the email
- Do not select pick-up unless you are collecting from the Boutique in Mandurah.
If you wish for it to be delivered please ensure you pay for shipping.
Product Care & Sizing
Our crystals are thoughtfully chosen, and curated by connection and intuition. We allow ourselves to become drawn to each one, as each crystal finds us for a reason. Through the process of jewellery creation, we cleanse each crystal, removing the energy that lingers from those who have touched or handled the crystal before. This ensures each crystal is pure and recharged — and ready to serendipitously connect with its new owner.
When you choose your crystals, listen to your intuition. We believe the crystal you need will jump out at you; you will be drawn to it and feel deep inside that you need it. Tune in and listen to this guidance as you browse.
Our gold and rose gold are 14k gold electroplated. Our silver is real silver electroplated. After electroplating, we treat each piece with a protective coating. This prolongs the durability of the plating and keeps them from tarnishing. This protective layer is susceptible to wear and tear; please follow our care instructions to maximise the lifetime and quality of your jewellery.
Our wire is made from high-quality copper with a tarnish-resistant coating. All of our pieces are nickel-free.
Your jewellery stack is a unique reflection of you. Botanical H2O pieces are designed to be stacked and matched how you like. Most of our chains are fitted with 3.5mm jump rings, so you can slide crystals and pendants on and off with ease. We offer necklace extenders to layer each piece to perfection.
Crystals are personal tools that are used to transform energy; they absorb vibrations and can be used to amplify, store and transmit your thoughts. Over time, as you love and wear your crystals, they will absorb negative and positive energy from the world around you. If your crystals no longer give you the same feelings they did before, it may be time for a cleanse. There are many ways to do this.
✦ Selenite charging plates: Leave your crystal on a selenite charging plate for up to 6 hours or overnight.
✦ Moonlight: Place your crystals outside under moonlight, so it gently penetrates and recharges your crystals. The full moon’s light is the brightest in the cycle, giving a greater charge to your crystals.
✦ Incense smoke: Pass the crystal through the continuous flow of smoke from an incense stick, cleansing the crystal in a smoke bath.
✦ White light: Use thought energy to cleanse your crystals. Hold the crystal, visualise the bright white light surrounding it, and then watch the light pass through the other side, removing stored energy as it goes.
✦ Sunlight: Use the sun’s light to cleanse, charge and revitalise your crystals. Leave them outside or on the windowsill for 6 to 24 hours or from dawn to dusk.
To ensure the longevity of your jewellery, we recommend that you treat each piece like a treasure.
Remove your jewellery before doing any activity that risks physical damage or in situations where you may sweat. Do not shower or swim in your jewellery, as water can damage certain types of crystals (especially crystals that end on-site). Never spray perfume or rub lotions directly onto the jewellery, as chemicals may react with the plating and cause it to wear off. For this reason, we recommend you do not sleep in your jewellery pieces. Tarnishing is a natural process that may occur over time.
Use a jewellery cloth to remove body oils and soil. Be gentle when polishing the jewellery by wiping instead of scrubbing.
When your jewellery is not being worn, store it in a safe, dry place to protect against excessive light, heat or moisture, as it will deteriorate the quality of the plating. Store your pieces separately to avoid damage.
Necklace measurements include the length of the jump ring, clasp, and chain. As every chain is handmade, small discrepancies may occasionally be found; this handcrafted nature makes every piece beautifully unique.
Our team is small, but we’re dedicated to creating a meaningful experience in every crystal order. Please allow 3 to 5 business days for processing and dispatch, as we put time and care into every package we send. Shipping rates are based on estimated order weight. All orders contain a tracking number. Delivery guidelines are below.
Express from $14 / 2-5 business days once dispatched Dispatching your order may take up to 7 business days during busy periods
Standard from $12 / 3-10 business days once dispatched Dispatching your order may take up to 7 business days during busy periods
Pricing varies according to country. Delivery can take up to four weeks through Australia Post. We will process your order within 3 to 5 business days; we are not responsible for how long Australia Post takes to deliver your item. If your parcel goes missing after delivery, please contact Australia Post directly.
Live local, and don’t want to wait? Serendipity is on your side. We welcome you to visit us in person, connect with our team and immerse yourself in the experience. To collect from our boutique in Mandurah, choose to pick up at check out. Your order will be processed within 5 business days; we will send you an email when it is ready in store. You must collect your order within the next 5 business days.
Botanical H2O The Boutique
11/38 Mandurah Terrace, Mandurah
We offer commissions for custom pieces, so you may add the most unique, meaningful pieces to your collection. Please contact us at firstname.lastname@example.org for custom order enquiries.
We accept change of mind requests for store credit or exchange for a different item. You must notify us within 14 days of receiving your order. Please note the following exceptions.
✦ Discounted items are final sale and cannot be returned or exchanged.
✦ Individual items within mystery boxes cannot be returned or exchanged.
✦ Items must be returned in original product packaging. They must not have visible signs of wear or use.
✦ All returns must be confirmed by our team before sending them to us. Please see the return steps below.
✦ If your order is missing or stolen after delivery, please contact Australia Post directly.
To initiate a return or exchange, complete the following steps:
✦ Within 14 days of receiving your order, reply to your order confirmation email to request a return or exchange.
✦ Once you receive confirmation that your return/exchange can be processed, include a note in your return parcel that states your full name, order number and email address.
✦ We recommend using a trackable shipping method. Please communicate the tracking number to us once available.
✦ Upon receiving the returned/exchanged item(s), we will process your return item(s), and you will be liable for the shipping cost of the replacement to be sent out. Alternatively, once received, we can provide store credit for the item(s) (excluding all shipping costs).
✦ Send items back to us at Botanical H2O - The Boutique Shop 11-12 / 38 Mandurah Terrace Mandurah, 6210, WA
✦ Customers are liable for return postage costs of items, except when faulty.
✦ The return/exchange/refund process may take up to 14 days.
✦ The shipping costs of the initial order are non-refundable.
We do not offer refunds for change of mind. We offer exchanges or store credit for incorrect ordering and change of mind. See the return policy above.
If your order is yet to be shipped, and you would like to add or swap items, please contact us as soon as possible at email@example.com. We will edit your order prior to shipping and invoice for any price differences. Please be sure to order carefully, as we are unable to cancel your order once paid for.
We aim to supply our customers with the highest quality pieces and products. Due to the handmade nature of most, we understand some faults may be out of your control. We offer a 30-day warranty period to ensure perfection for each piece.
✦ If you received a product you believe is faulty, please send photos to firstname.lastname@example.org as soon as possible, so our team can assist you best.
✦ You must initiate your return within the 30-day warranty period.
✦ This warranty does not cover:
The loss of a product or part of a product
Failure on your part to follow the provided care instructions
Chain or findings pulling/stretching
Chain breakage, unless caused by a manufacturing default
We welcome wholesale enquiries, and we endeavour to connect with retailers we align with. If our values are a match, find our wholesale enquiry form here.
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Can't find what you're looking for? Feel free to reach out to us directly.